FAQ (Frequently Asked Questions)

No. We are open Monday - Friday 7:30am to 5:30pm and you may stop in any time at your convenience.
There is no cost for an auto collision estimate, stop in with your damaged vehicle or call us at: 715-720-0456 for more information on how to get an estimate on an accident damaged vehicle.
It will depend on the amount of collision damage to your vehicle; on average it usually takes about 15 - 20 minutes.
This will depend on the amount of collision damage to your vehicle. Upon completion of your auto body repair estimate our personnel will be able to give you a length of time at which your vehicle will be in the shop.
Absolutely! We have 8 loaner vehicles that are available to our customers and they are free of charge!
A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Our highly skilled technicians, with the aid of our state-of the-art laser measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is damaged beyond repair, that section can be removed and replaced.
The decision is yours where you choose to obtain an estimate and have your collision repair done.
Pick the auto body shop you want to repair your vehicle and have them to write the estimate.
A deductible is the amount of your collision repair paid by you, if the repair is paid for by an insurance company. Your insurance company will be able to tell you if a deductible is applicable and what the amount of your deductible is.

Accident scenes can be very shocking, especially right after the impact occurs. Try to remain calm and do the following:

  • Stop your vehicle. If you drive away, you could be charged with a “hit and run.”
  • If you are blocking traffic in a dangerous place, pull off to the side of the road or into a well-lit parking lot.
  • Contact the authorities. Try to assess the scene if anyone else is hurt. Otherwise, wait for the ambulance and/or police.
  • Turn off your engine and wait for assistance.
  • Be courteous to all parties.
  • If you suspect the other driver may be under the influence of alcohol, do not confront him or her. Tell the police and let them handle the situation.
  • Make sure you are as calm as possible before making any statements or talking to the police.
  • Take photos before you leave the scene.
  • Avoid making statements about responsibility to the other driver, witnesses, police or anyone else. Do not state that you are at fault, even if you think you may have caused the accident.
  • Contact your insurance company once you are calm and have gathered pertinent information. They will likely interview you on the spot and request photos.
  • Acquire a copy of the police report.
  • Do not drive your car if it is unsafe. If you can safely drive your vehicle, bring it to us as soon as possible.
  • If you cannot operate your car, pick up truck or SUV, call us and we can have your vehicle towed.

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